These Terms and Conditions set out the basis on which removal and related services are provided by Removal Companies Queen's Park. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:
1.1 "Company" means Removal Companies Queen's Park, providing removal, transport, and related services.
1.2 "Customer" means the individual, business, or organisation requesting or using the services of the Company.
1.3 "Services" means any removal, packing, loading, unloading, transport, storage, disposal, or ancillary services provided by the Company.
1.4 "Goods" means all items and personal belongings that are the subject of the Services.
1.5 "Service Address" means the collection and delivery addresses specified by the Customer, including any additional addresses agreed in writing.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2.1 The Company provides household and commercial removals, including local removals in and around Queen's Park and other agreed areas, together with optional packing, unpacking, and associated services.
2.2 The specific Services to be carried out will be described in the written quotation or confirmation provided to the Customer. Only those Services expressly set out in the quotation or confirmation form part of the Contract.
2.3 Any additional tasks requested on the day of service, or after the quotation has been accepted, may be charged as extras at the Company’s standard rates and will be subject to staff and vehicle availability.
3.1 Any quotation issued by the Company is based on the information provided by the Customer regarding the volume and nature of Goods, access conditions, service addresses, and any special requirements.
3.2 Quotations are normally provided free of charge and are valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue.
3.3 The Company reserves the right to revise the quotation or apply additional charges if:
(a) the Customer’s requirements change;
(b) the volume, weight, or nature of the Goods is greater than originally advised;
(c) access at either address is restricted, unsafe, or not as described;
(d) there are delays not caused by the Company, such as waiting for keys, unprepared Goods, or issues with parking and permits.
3.4 Unless otherwise stated in writing, the quotation does not include the following:
(a) disconnection or reconnection of appliances;
(b) dismantling or reassembling of furniture or fittings;
(c) removal of items from lofts, attics, or areas with unsafe access;
(d) removal or disposal of waste, rubble, or prohibited items.
4.1 A booking is made when the Customer accepts the quotation or agrees to the Service proposal, and the Company confirms the booking, subject to any required deposit being paid.
4.2 Confirmations are usually issued in writing, outlining the agreed date, time window, addresses, and Services. The Customer is responsible for checking all details and notifying the Company of any errors or missing information promptly.
4.3 The Company may, at its discretion, request a deposit or full payment in advance to secure the booking. Failure to pay any required deposit by the due date may result in the booking being cancelled.
4.4 The Customer must ensure that access and parking arrangements are suitable and lawful at both collection and delivery addresses. Any required permits or permissions are the responsibility of the Customer unless otherwise agreed in writing.
5.1 The Customer is responsible for:
(a) providing accurate information regarding the volume and nature of Goods, property access, and any special handling requirements;
(b) packing Goods safely and suitably, unless the Company has agreed to provide packing services;
(c) ensuring that all boxes are securely closed and clearly labelled where necessary;
(d) removing and safely transporting valuable items such as jewellery, money, important documents, and irreplaceable items unless expressly agreed in writing;
(e) being present, or appointing an authorised representative, at the collection and delivery addresses during the provision of Services.
5.2 The Customer must not include in the Goods any hazardous, illegal, perishable, or explosive items or any goods which may cause damage or pose a risk to persons, vehicles, or property.
6.1 The price for the Services will be as set out in the accepted quotation or booking confirmation, subject to any adjustments under these Terms and Conditions.
6.2 Payment terms will be communicated at the time of booking. Unless otherwise agreed, payment is due either in full in advance or on completion of the Services on the same day.
6.3 The Company may accept various forms of payment. The Customer must ensure that funds are available and payments are made on time.
6.4 If payment is not made when due, the Company reserves the right to:
(a) suspend or withhold further Services;
(b) charge reasonable interest on overdue amounts;
(c) retain possession of Goods until full payment has been received, in accordance with applicable law.
6.5 Any parking fees, congestion charges, tolls, or similar costs reasonably incurred in carrying out the Services may be added to the final invoice where not already included in the quotation.
7.1 If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as reasonably possible.
7.2 The following cancellation charges may apply, unless otherwise stated in writing:
(a) cancellation with more than 7 days' notice before the scheduled service date: no cancellation fee, any deposit may be refunded or credited at the Company’s discretion;
(b) cancellation between 3 and 7 days before the service date: up to 50 percent of the quoted price may be charged;
(c) cancellation within 48 hours of the service date or failure to provide access on the day: up to 100 percent of the quoted price may be charged.
7.3 Postponements may be treated as cancellations and rebookings. Any new date is subject to availability, and revised pricing may apply.
7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, or safety concerns. In such cases, any deposit paid may be refunded or the Services rescheduled without additional charge, but the Company will not be liable for consequential losses.
8.1 The Customer must ensure that suitable parking is available at both the collection and delivery addresses for the Company’s vehicles for the duration of the Services.
8.2 If parking is not available or is restricted, resulting in additional time, walking distances, or costs, the Company may apply reasonable additional charges.
8.3 The Customer is responsible for obtaining any necessary parking permits or authorisations unless otherwise agreed.
8.4 The Company is not responsible for delays caused by reasons outside its control, including traffic conditions, road closures, access issues, waiting for keys, or other third-party actions. Where such delays occur, the Company may charge for extra time at its standard rates.
9.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.
9.2 The Company’s liability for loss of or damage to Goods is limited to a reasonable and proportionate amount, subject to any applicable insurance, and will not exceed the replacement value of the affected item, taking into account age, condition, and fair wear and tear.
9.3 The Company will not be liable for:
(a) loss or damage arising from incorrect or inadequate packing by the Customer;
(b) damage to furniture or items that are dismantled or reassembled by the Customer or by the Company at the Customer’s request where such items are not designed for repeated dismantling;
(c) pre-existing damage, defects, or weaknesses in Goods, particularly where items are fragile, poorly constructed, or not fit to be moved;
(d) loss or damage to valuable items including but not limited to money, jewellery, watches, precious metals, stones, collections, data, or important documents, unless specifically declared and agreed in writing.
9.4 The Company will not be liable for indirect or consequential losses, including loss of profit, loss of enjoyment, loss of use, or loss of opportunity.
9.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
10.1 Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably possible, ideally on the day of service or within 48 hours of completion.
10.2 Any complaint or claim should include a description of the issue, relevant dates, and, where possible, supporting evidence such as photographs.
10.3 The Company will review all reasonable claims and may request access to inspect the alleged damage. The Customer must allow such inspection within a reasonable period.
10.4 Any compensation, repair, or replacement offered shall be in full and final settlement of the specific claim, without admission of liability beyond what is agreed.
11.1 Where the Company agrees to remove and dispose of items, it will do so in accordance with applicable UK waste, recycling, and environmental regulations.
11.2 The Customer confirms that they are the owner of any items to be disposed of or that they have authority from the owner to arrange disposal.
11.3 The Company will not collect or dispose of hazardous, prohibited, or regulated waste such as chemicals, asbestos, medical waste, gas cylinders, or flammable substances, unless explicitly permitted by law and agreed in advance.
11.4 The Customer is responsible for any penalties, fines, or costs arising from the inclusion of prohibited items in Goods or waste provided for disposal.
12.1 The Company maintains appropriate insurance to cover its legal liabilities in respect of the Services. Details of cover can be provided on request.
12.2 It is the Customer’s responsibility to ensure that any additional cover they may require, including full replacement value insurance for Goods, is arranged independently if necessary.
13.1 The Company shall not be in breach of the Contract, nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control.
13.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where the event prevents performance for a substantial period, cancel the Contract without liability, subject to refunding any payments for Services not provided.
14.1 The Company will collect and use personal data provided by the Customer for the purpose of arranging and delivering the Services and for related administrative purposes.
14.2 Personal data will be handled in accordance with applicable UK data protection legislation and will not be sold to third parties. Limited data may be shared with subcontractors or service partners where necessary to fulfil the Contract.
15.1 The Company reserves the right to use vetted subcontractors or partner companies to carry out all or part of the Services, while remaining responsible for the proper performance of the Contract.
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
17.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.
17.3 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the Company and the Customer and supersede any prior understandings, statements, or representations, whether oral or written, relating to the subject matter.
17.4 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company.
17.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
Unlike many other removal companies Queen's Park, we offer unbeatable level of services at attractive prices.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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